
Playing to Win: Design Thinking and Strategy Formulation
We'll kick off with an Interactive discussion led by Jose Mateo, Senior Internal Consultant for Design Thinking and Strategy Formulation at Verizon Wireless on:
- How and where to leverage Design Thinking tools into your Strategy Formulation Process
- Connecting Strategy and your Customer Journey Improvement road map
- Connecting the seams between systems, processes, and organizations to delight customers