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Playing to Win: Design Thinking and Strategy Formulation

We'll kick off with an Interactive discussion led by Jose Mateo, Senior Internal Consultant for Design Thinking and Strategy Formulation at Verizon Wireless on:
- How and where to leverage Design Thinking tools into your Strategy Formulation Process
- Connecting Strategy and your Customer Journey Improvement road map
- Connecting the seams between systems, processes, and organizations to delight customers

Earlier Event: January 23
Design Sprint Your Life